Did you safeguard your rights? Computer Three Guarantee Policy Detailed Interpretation

Did you safeguard your rights? Computer Three Guarantee Policy Detailed Interpretation

After the implementation of the computerized three-package method, it seemed to give consumers a certain amount of assurance. We would rest assured that we would buy a computer again. Actually, the law is fair, and the law must protect the legitimate rights and interests of consumers. It must also be maintained. Dealer's legitimate interests. Or if the dealers are rushed, there will be no one to do a computer business, then who do we buy computers for? However, from my own personal computer after-sales service, a lot of consumers did not seriously safeguard their legitimate rights and interests.

Let's talk about the warranty of computer products on the computer and computer options for the specific contents of the Three Guarantees Law.

1. The whole machine

After the implementation of the Three Guarantees Law, according to national regulations, the warranty period for PCs is one year, and the main components are two years. The main components include CPU, motherboard, memory, graphics card, hard disk, and power supply.

If you carefully read the specific contents of the Three Guarantees Law, you will find that the Three Guarantees Law is very favorable for the purchase of branded machines, and there are not many provisions for compatible machines. In the three-bag method, the host is specified, and the peripheral goods are retractable and changeable within 15 days if there is a problem within seven days, and there is no corresponding provision for optional parts (also known as compatible machines). If the maintenance of the host and the peripheral equipment still cannot be used normally, the seller will exchange the same model of the same model for the consumer for free. During the period of validity of the whole Three Guarantees, if the seller has neither the same model nor the same brand of merchandise as the original product, and the consumer requests a return, the seller shall be responsible for returning the merchandise for free. According to the invoice price once clearing payment.

However, the fifteenth clause of the Three Guarantees Law is not very good. If the host or peripheral device purchased by a consumer cannot be used normally after two repairs, if the replacement is required, the depreciation fee shall be charged according to the depreciation rate. The depreciation expense shall be calculated from the date of issue of the invoice to the date of return, which shall be deducted from the repair occupation and time to be repaired. The national depreciation rate is 0.25% per day. If your machine has problems after 400 days of purchase, it has not been more than two years. At this time, if depreciation is considered, there is no value, but if you refund the invoice price, it is very Cost-effective, even if you buy a high-performance host, you must have more money.

In practical applications, dealers are all looking for loopholes in the law for their own benefit, and consumers don't understand the specific contents of the Three Guarantees. What's more, some people who are specifically responsible for 315 are not very knowledgeable about the details of the computer three packs. Content, it is almost impossible to return the money.

2. Option

Before the implementation of the Three Guarantees, the motherboard, memory, hard disk, graphics card, etc. have three-year warranty, but since the implementation of the three guarantees, the warranty period has been changed to one year. The state stipulates that it should be renewed within one year, and the warranty period needs to be recalculated after renewing.

There is a place where there is a risk of ambiguity. I bought an assembly machine at a computer company. If there is a quality problem, I wouldn’t give you a refund if I can’t use it twice in a row. The entire machine will only replace or repair the corresponding faulty part. Because we all think that the "whole machine" is not a machine in the legal sense, but an option. It is just that the options we purchased are installed together at the computer company, and finally the machine is used. The form took home. Therefore, the three packs of “compatible machines” that we purchased at the computer company can only be executed according to the “three options” of the “options”. Which part is broken and only one part can be repaired, and it cannot be used normally without two repairs. When returning the whole machine.