Damage does not pay disputes continue to home appliance courier industry to be rectified

With the development of e-commerce, home appliances are just as involved in e-commerce as other products. However, due to the particularity of household appliances, the phenomenon of damage often occurs during the express delivery process. What problems should we pay attention to when purchasing?

On June 19 of this year, Mr. Zhang from Sichuan to Fujian spent 3,199 yuan to buy a 40-inch LCD TV and wanted to send it back to his hometown in Sichuan. On June 22, Mr. Zhang checked through a courier company in Fuqing City and paid 190 yuan for freight and 35 yuan for premium. A few days later, when the TV arrived in Sichuan, Mr. Zhang returned to his hometown. He opened the packing box and found that the new TV housing and base were damaged in many places, and the screen also cracked a large seam. So Mr. Zhang sought a solution from the courier company, but the courier company has been looking for a variety of reasons to shirk, so it has been delayed for more than four months. Helpless, Mr. Zhang complained to the local industrial and commercial department in Fujian at the end of October before he got a compensation of 1,800 yuan.

It is fortunate that Mr. Zhang can get some of the compensation payments with the help of the business sector. Compared with Mr. Zhang, Xiao Yang who works in Shanghai is not so lucky. Xiao Yang bought a 32-inch color TV in Shanghai shortly before and was planning to express it back home to his parents. So he searched the Internet for "Debon Logistics" phone and called for express TV. Soon the staff came to the door to handle the delivery business, received a delivery fee of 340 yuan, promised to be delivered within 3 days, and took away the TV. Since then, Xiao Yang has been waiting for the news of his parents. Unexpectedly, the original said three days, but it took 12 days for the TV to be delivered. Young Yang's parents opened the package and saw that the body was covered with dust and scratches. "My father asked me how I bought an old one for him. I asked him to take a picture and send it to me. The result was that the model of this TV was not the same as the one I bought." Xiao Yang told reporters that the television had been stolen. However, he anxiously hurriedly called and asked, but the original call did not work.

Later, it was discovered through several inquiries that the original search on the Internet was not the official website of Debon Logistics, and the telephone was not the company's. The company's customer service staff told Xiao Yang that they had found that they had not received this single service after they inquired, and affirmed that he had encountered a cottage delivery. Debon logistics customer service also said that the company's pick-up hotline is only one. The masters who pick up the homes are dressed in regular clothing. The company name is also applied to the logistics body. There is a barcode number on the delivery list. Xiao Yang compared the express orders in his hands and found that they were different from those of Debon Logistics, and the workers who came to pick them up at the time did not wear work clothes. Since the original Shanzhai company could not be found, Xiao Yang’s complaint was nowhere.

A survey by the reporter found that online copycat express delivery is now rampant. Debon logistics staff told reporters that Shanghai last year only investigated 44 fake Debon logistics websites. In the name of these well-known courier companies, these cottage expresses publish pick-up telephones on the Internet and deceive consumers. Once a consumer is taken in, it is particularly prone to cause loss or damage to the delivered property, and once the consumer asks for compensation, these cottage companies will disappear.

For all kinds of consumer disputes emerged in the delivery of home appliances, industry experts advise consumers: in the express delivery of home appliances must be extra careful, not only to choose the formal well-known courier company to prevent fraud in the cottage express delivery, but also in detail to fill out the express documents, agreed and noted Related responsibilities, so that in the event of damage to the product, to maximize protection of their own rights and interests.