In the process of using an Android smartphone, it's common to run into various strange issues—like apps crashing, the clock not updating, or the phone restarting on its own. If you don’t want to head to a service center, is there anything you can do on your own? Here, we take a Huawei phone as an example and walk through four self-help methods that can help you fix some common problems.
**Self-Help 1: Safe Mode**
If your phone has a lot of important data, you might want to try entering "Safe Mode" to troubleshoot system or software-related issues.
How to use: Turn off your phone, then press and hold the power button. Once the boot screen appears, press the volume down button until you see “Safe Mode†in the corner. This mode disables all third-party apps, allowing you to determine if the issue is caused by an app or the system itself. If you suspect an app is causing the problem, uninstall it from Settings > Apps while in Safe Mode. However, be aware that your home screen layout may be disrupted after exiting Safe Mode, so it's a good idea to back up your desktop layout regularly.
Most Android devices running Android 4.1 or higher support Safe Mode, though some manufacturers may hide this option. For example, on ASUS phones, you can enter Safe Mode by pressing the volume down key after the logo appears, or by selecting “Reboot to Safe Mode†from the shutdown menu.
**Self-Help 2: Factory Reset**
If your phone is experiencing serious issues and you don't have critical data (like chat history or game saves), performing a factory reset is often the best solution. If your phone won’t even boot up, you can use Recovery Mode instead.
How to use: Turn off your phone, then press and hold the power and volume up buttons. When the boot screen appears, release the power button but keep holding the volume up until you enter Recovery Mode. From here, you can perform a factory reset and clear the cache with one click. Note that this will erase all installed apps and settings, though photos and videos stored on the SD card will remain.
All Android phones come with a Recovery Mode, and the steps are similar across brands.
**Self-Help 3: eRecovery System**
Huawei phones feature an eRecovery system that allows you to download and install the latest firmware directly from the internet. This can resolve many system-level issues without needing to restore factory settings.
How to use: Connect your phone to Wi-Fi, then turn it off. Press and hold the power and volume up buttons to enter eRecovery Mode. From there, you can download and apply the latest firmware update. However, this feature isn’t available on all Android devices.
**Self-Help 4: HiSuite Forced Upgrade**
If eRecovery doesn’t work due to network issues, you can use HiSuite software on a computer to force an upgrade.
How to use: Install HiSuite on your computer, connect your phone, and turn it off. Press and hold the power and volume down buttons to enter Fastboot Mode. Then, use HiSuite to start the repair process. This method is commonly known as “line brushing†in the industry and is used by many Android brands, such as Samsung’s Odin tool, which is great for fixing brick issues.
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