In 2017, the year was widely recognized as the first major milestone in the commercialization of artificial intelligence (AI), marking a turning point for robotics. As AI technology advanced, the business opportunities for robots began to explode, especially in the service sector, where the barriers to entry were lower. Service-oriented robots started to evolve based on specific application areas, and as societal needs changed, their focus shifted toward customization and adaptability.
Beyond the more familiar welcoming and companion robots, some temples in Taiwan have taken an innovative approach by integrating traditional beliefs with modern technology. These temples now use robots to assist with tasks such as guiding visitors, helping believers sign up for events, or even playing digital games—blending spirituality with tech in a unique way.
[Image: Service robots appear to be customized. Robots can be solved for believers]
From companies like SoftBank and Foxconn, the "Pepper" robot captured public attention, signaling that AI was becoming more accessible to everyday users. Initially used for basic functions like conversation, customer service, and ordering, AI-driven robots are now expanding into more complex areas such as data analysis, personalized recommendations, and even entertainment, including fighting robots.
With a wide range of applications, service robots are set to grow rapidly in the coming years. The International Federation of Robotics (IFR) predicts that the service robot market is entering a phase of fast development. In the future, we can expect to see various types of robots becoming part of daily life, making their way into homes, businesses, and public spaces.
For instance, the welcome robot developed by Jingcheng Information helps reduce repetitive, multi-step tasks by acting as a receptionist in lobbies or providing company profiles during client visits. This not only improves efficiency but also frees up human staff for more complex duties.
Service robots designed for different fields emphasize customization rather than high-end hardware. Their value lies in the design of the underlying system and user interface. With cloud platforms, operators can quickly deploy these robots without needing extensive software development. Many also offer customizable environments, allowing users to tailor features to their specific needs.
For example, a shopping guide robot can visually analyze consumer behavior—such as age, gender, and mood—to provide strategic insights to decision-makers. Interactive service robots are also transforming customer experiences. In a bank lobby, customers can ask about interest rates, while in a securities firm, they can get real-time updates on stock performance and market trends. Some even allow direct communication between users and robots, offering instant responses to queries.
Unlike professional robots used in industrial or specialized settings, service robots are more adaptable and can be integrated with local customization. For example, at Nantou Zinan Temple, the "Pepper" robot assists with temple guidance and helps believers with administrative tasks like signing up for events. With over five million pilgrimage letters each year, the temple faces significant staffing challenges, and robots help ease this burden.
Similarly, Yunlin Wude Palace Fortuna Temple has adopted robots to support volunteers. These robots can communicate in Chinese, English, and Japanese, offering basic navigation assistance and helping believers light incense or register for activities. According to the temple's chairman, during peak times, staff often face repetitive questions about where to buy gold paper, how to find the treasure chest, or where the restrooms are located. By handling these routine tasks, robots significantly reduce the workload and introduce a new, tech-enhanced dimension to religious practices.
As AI continues to advance, the role of service robots will expand further, shaping the way people interact with technology in everyday life.
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