In 2017, the year was widely recognized as the first wave of commercialization for artificial intelligence (AI), and with it came a surge in opportunities for robotic technologies. Particularly in the service sector, where entry barriers were lower, robots began to make significant strides. These service-oriented robots evolved based on different application scenarios, adapting to changing social demands. As a result, customization became a key focus, allowing them to better meet specific needs.
Beyond the more familiar welcoming and companion robots, some temples in Taiwan have started integrating technology with tradition. For instance, they’ve introduced robots to assist in temple duties, such as helping believers sign up for events or playing digital games, blending religious practices with modern innovation.
From companies like SoftBank and Hon Hai, the "Pepper" robot gained widespread attention, marking AI’s growing presence in everyday life. Initially used for basic tasks like conversation and customer service, these robots are now expanding into more complex areas such as data analysis, recommendations, and even entertainment, with fighting robots becoming a potential future trend.
With so many applications emerging, the service robot market is expected to grow rapidly. The International Federation of Robotics (IFR) predicts that this sector is entering a period of accelerated development. In the near future, we can expect to see a wide variety of robots becoming part of daily life—“entering the folk†in a more natural way.
For example, the welcome robot developed by Jingcheng Information helps reduce repetitive tasks by acting as an ambassador in lobbies, greeting visitors, and providing company profiles during business meetings. This not only improves efficiency but also frees up human staff for more complex roles.
These service robots are designed with flexibility in mind, emphasizing customization rather than high-end hardware. They rely heavily on backend system design and cloud platforms, allowing operators to deploy and manage them quickly without extensive development. Additionally, many offer customizable environments, enabling users to build their own features based on specific needs.
Take, for instance, a shopping guide robot that uses visual analytics to understand consumer behavior—such as age, gender, and mood—and provides strategic insights to decision-makers. Similarly, interactive service robots in banks or financial institutions allow customers to ask about interest rates, stock performance, or market trends, offering real-time responses and improving user experience.
Unlike professional robots used in industrial or specialized settings, service robots are more adaptable and can be tailored to local contexts. A great example is the Nantou Zinan Palace, which introduced "Pepper" to help with temple guidance and administrative tasks. With over 5 million pilgrimage letters processed annually, the temple relies on limited staff, making robots a valuable tool for reducing workload and enhancing visitor engagement.
Similarly, the Yunlin Wude Palace Fortuna Temple has deployed robots that can communicate in multiple languages, provide navigation assistance, and help with rituals. The temple's chairman noted that during peak times, staff often answer the same questions hundreds of times a day. By introducing robots, the temple reduces repetitive tasks and introduces a fresh, tech-driven experience for believers.
As these innovations continue to unfold, the integration of service robots into everyday life seems inevitable, bringing both practical benefits and new ways for people to interact with technology.
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